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GradeLift

Refund & Cancellations Policy

Last updated: 13 September 2025. Applies to all GradeLift lesson purchases.

1) 14-day cooling-off (online purchases)

  • You may cancel within 14 days of purchase for any reason.
  • No service delivered: full refund.
  • Service started within 14 days at your request: pro-rata refund for undelivered lessons only.
  • Service fully completed within 14 days at your request: cancellation right ends for those completed lessons.

Early-start consent: at checkout you’ll confirm you want lessons to begin within the 14-day period and acknowledge the pro-rata terms above.

2) Cancellations & rescheduling

  • Free reschedule: up to 24 hours before the lesson via your booking confirmation link.
  • Late cancellation or no-show (<24h): charged at 100% of the session price.
  • Tutor cancellation: free reschedule or full refund for that session — your choice.
  • Technical issues (our side): we re-deliver the missed time or refund it.

3) Bundles & validity

  • Bundle credits are valid for 12 months from purchase.
  • Within 14 days: pro-rata refund if any lessons were used.
  • After 14 days: unused lessons converted to store credit (valid 12 months) on request. If we cannot supply the service, you may request a cash refund for unused lessons.

4) Quality concerns (Consumer Rights Act 2015)

If a service is not delivered with reasonable care and skill, you can request repeat performance; if that’s not possible or timely, you’re entitled to a fair price reduction.

5) How to request a refund

Email hello@gradelift.co.uk with your name, order number, and reason. We respond within 2 business days and issue approved refunds within 14 days to the original payment method.

6) Examples

  • Single lesson, cancel after attending: no refund (service completed within 14 days with early-start consent).
  • 10-lesson bundle, cancel on day 10 after 2 lessons: refund 8/10ths of the bundle price.
  • Late cancellation 4 hours before: charged 100% of that session.

This page is for general information and does not constitute legal advice.

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